State Farm® Insurance Agent Scott Smith

"Scott is full of integrity and trains his team to always do the right thing. Over the years he has become an example to his peers by modeling the values and founding principles of State Farm. His professionalism and sincerity to help others is evident in every interaction I have had with him. Highly recommend him and his team!"

"Scott and his team are wonderful! They are dedicated to the community and are very willing to help anyone with insurance questions. I would highly recommend."

"Thanks for always being there to help!"

"I’ve been a customer since the office opened. The ladies are sweet and helpful. Scott is very knowledgeable on insurance and finances. Grateful for this office and the help I’ve received."

"Scott is one of the most caring people you will ever work with. He is generous with his time and will always tell you the truth, even if it’s not what you want to hear. He treats you like family, and he knows his stuff. Highly recommend!"

"Love Scott's office ❤️! Scott is the best agent ever. If you haven't talked to his team, you should! You're missing out."

"Great experience with Scott and his team. They do things the right way each and every time. Great insurance agency!"

"Scott and his team always go above and beyond to help with anything needed. Highly recommend this team for your insurance needs!"

"Scott Smith agency is simply the best. They are knowledgeable, kind, timely, and consistent. Their expertise and service is 10/10"

"Scott Smith and his team are absolutely outstanding! They are consistently responsive, always taking the time to thoroughly answer any questions I have and walk me through every detail so I feel confident and informed. Their professionalism, patience, and genuine care truly set them apart.

I trust them with my life, home, and auto insurance policies—and in the past, my renters insurance as well—which speaks volumes about the level of service and reliability they provide. I highly recommend Scott Smith and his team to anyone looking for knowledgeable, attentive, and dependable insurance professionals."

"I worked with Shannon and she was really great with communication via emails and texts - providing quotes and asking questions to get me the best rate. On the phone she was patient and took the time to answer my questions, walk through the policy and compare it to my previous policy to make sure I understood what all the coverage were, the differences and what discounts I am getting with State Farm. Jake, from State Farm - you better watch out!"

"Joy H. was extremely informative about home owners coverage. I learned a lot during our call. She was extremely professional, and also pleasantly friendly. The detailed explanations and answering of all my questions has helped me make a much more informed decision. I've already recommended them to family members."

"My experience with Scott Smith’s office and State Farm during my roof claim has been extremely disappointing and deeply disorganized. From the very beginning, communication was inconsistent, delayed, and often contradictory. Despite multiple emails and calls on my part, I rarely received clear updates or accurate information about the status of my claim.

The situation became so chaotic that both the local office and the national claims department repeatedly told me they “didn’t know my claim number,” which they used as the reason they couldn’t provide any information or return my calls. This was despite the fact that I had submitted all required documentation through State Farm’s online portal and had been in constant communication with Scott’s office, with email proof and call logs to support it. Their internal disorganization caused unnecessary delays and answers for EIGHT weeks.

What made this even more concerning was the complete lack of involvement from Scott Smith himself. Despite my ongoing communication with his office, he did not step in, reach out, or speak to me directly at any point during those first seven weeks. The only time he finally contacted me directly was after someone representing me on my behalf reached out to him, not because of my repeated attempts to get help.

The issues were serious enough that I ultimately filed a complaint with the Washington State Office of the Insurance Commissioner. It should never require state‑level intervention just to receive basic communication, accountability, or support from an agent/company who is supposed to advocate for their clients. Even after the complaint, it wasn’t Scott’s office that contacted me with solutions, it was corporate claims, who were unfortunately just as unhelpful.

This entire experience has been stressful, time‑consuming, and far below the level of professionalism I expected from an insurance agent’s office. Based on how my claim was handled, I cannot recommend this office."

"Joy helped me set up my policy and was so great! I had very limited availability to call, and she was so helpful with finding a time to talk with me. It is my first time on my own policy and so I have had to separate everything from my parent's account and am in a different state than them as well. It wasn't necessarily the easiest process but she was very knowledgeable and explained everything to me very well."

"Nice people . Working hard for client to lower insurance premiums."

"Shannon was very helpful with getting my new insurance set up."

"Shannon is wonderful and super helpful!"

"Joy is an excellent insurance agent—professional, knowledgeable, and very responsive. She made the process easy to understand and truly cares about her clients. I highly recommend working with her."

"I received excellent support and follow-through when I was renewing the condo insurance for my mother."

"Joy is an absolute delight to work with. Not only because she has saved us money on our insurance, but when we contact her with questions or changes she doesn’t act like we are an inconvenience. This goes a long ways now-a-days. Might I also mention that they didn’t only save us money on our insurance but they also provided us with more coverage for less money."

"Excellent communication & customer service. Very happy with their help in finding the right insurance for me. Highly recommend"

"The experience was great. Shannon was wonderful. She answered all the questions I had and went above and beyond."

"Joy was incredible to work with! She is very knowledgeable. She was very patient and took the time to explain everything with me."

"Joy helped me tremendously!!! I haven't seen her in years since I started paying my insurance on the app, but speaking with her today made me realize that she cares about her customers, and truly has their best interest at heart! She is amazing!!"

"Shannon is absolutely AMAZING! The whole staff is very friendly and customer oriented. I have been with them for years. Absolutely recommend Scott Smith insurance!"