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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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GIna ALvarez

July 11, 2026

5  out of  5
rating by GIna ALvarez
"I’ve recently worked with Joy on a couple of transactions with some of our mutual clients doing mortgages with Vision Mortgage. Joy has been a pleasure to work with and she is on top of it. Highly recommend.!"
We responded:
"Thank you for the great review, Gina! We're glad Joy has been a pleasure to work with on your mutual client transactions. Staying on top of every detail is exactly the standard she holds herself to. We look forward to continuing to work alongside you and the Vision Mortgage team!"
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ALEAH ROUSE

July 7, 2026

5  out of  5
rating by ALEAH ROUSE
"Shannon is amazing. Scott's ok... 😂😉. State Farm has been good to my family for generations BUT Shannon is my go to. She is on top of anything needed. We have or have had any insurance you can imagine, spectacular service. Haven't had to file a claim so have no input on that."
We responded:
"Aleah, we love this! Shannon is going to hear all about this review, and Scott is taking notes! 😄 In all seriousness, thank you for trusting us with your family's insurance needs across generations. That means everything to us and we look forward to continuing to take great care of you!"
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Rick Runge

June 26, 2026

5  out of  5
rating by Rick Runge
"It was a great pleasure to be in contact with Dawn Mackay about my concern which was quickly resolved. I have been with Scott Smith for several decades and always get too notch help."
We responded:
"Thank you for the great review, Rick! Dawn takes pride in resolving concerns quickly and professionally. Your loyalty over several decades means the world to our team. We appreciate your continued trust in State Farm: Scott Smith!"
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Sue Schwisow

June 25, 2026

5  out of  5
rating by Sue Schwisow
"We have been State Farm customers for nearly 30 years across 3 states. But in all those places, we have never had an agent like Shannon. We have a family joke that we HAD to move back to Washington so that Shannon could be our insurance agent once again.

She is smart, resourceful, intuitive, funny, and professionally always has our best interest at heart when we need something (& we can be a lil hi-maintenance!). She is a joy to work with.

We're happy to be back on her list of customers!"
We responded:
"Thank you so much for the wonderful review, Sue! Nearly 30 years with State Farm across three states is remarkable loyalty, and we're honored that Shannon has made such a lasting impression. Her dedication to always having your best interest at heart is something we're incredibly proud of. We're so happy to have you back on the team!"
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Abel Cortina

June 13, 2026

5  out of  5
rating by Abel Cortina
"Shelan has done an excellent job with our policy always striving to provide us with the best possible rates and coverage for our vehicles. Thank you very much for your hard work and excellent customer service."
We responded:
"Thank you for the great review, Abel! Shelan takes pride in making sure our clients have the best coverage at the best rates. We're glad her hard work and dedication to excellent customer service have made a difference for you. We appreciate your trust in our team!"
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Haylee Weitz

June 10, 2026

5  out of  5
rating by Haylee Weitz
"Joy Holloway has always been really helpful and friendly. My mom and I have been using her for years with our auto insurance and now that I'm on my own I use her for my husband and I's home and auto insurance. She breaks down info into an easy to understand manner and is readily available to answer any questions we may have."
We responded:
"Thank you for the wonderful review, Haylee! It's so special to know that Joy has been a trusted part of your family's insurance journey. Her ability to break down complex insurance information into easy-to-understand terms is something we truly value. We appreciate your continued trust in our team!"
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Dalia Rodriguez

June 10, 2026

5  out of  5
rating by Dalia Rodriguez
"Joy was so great to work with she was professional, helpful and caring! I highly recommended her!"
We responded:
"Thank you so much for the kind words, Dalia! Joy's professionalism and genuine care for our clients is something we're incredibly proud of. We truly appreciate your recommendation!"
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Ryan Thompson

June 9, 2026

5  out of  5
rating by Ryan Thompson
"I had been with the same insurance company for 36 years and finally decided to shop around to see if I could find equal or better coverage at a lower cost.
I called State Farm and was connected to Joy. She was incredibly friendly, knowledgeable, and patient. She took the time to explain insurance terms in a way that was easy to understand, using real-world examples to show how different coverages apply in various accident scenarios and what protection they actually provide. I ended up with better coverage while paying less than I was before.
If you've been thinking about reviewing your insurance, give Joy a call. You have nothing to lose and could end up saving money while improving your coverage!"
We responded:
"Thank you so much for sharing your experience, Ryan! Making the switch after 36 years is a big decision, and we're so glad Joy made the process easy and informative. Better coverage at a lower cost is exactly the kind of result we love delivering."
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Oscar Gomez

June 3, 2026

5  out of  5
rating by Oscar Gomez
"Dawn has been so helpful during the claims process. I appreciate her quick responses and attention to our claims."
We responded:
"Thank you for the great review, Oscar! Dawn takes pride in providing responsive, attentive service, and we're glad she could help you through the claims process. Your feedback means a lot to our team. Thank you for trusting us!"
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Keith Smith

May 27, 2026

5  out of  5
rating by Keith Smith
"Joy was a pleasure to work with, she was professional, answered all my questions and concerns. I'd rate her 10 out of 10.

Thanks Joy"
We responded:
"Thank you, Keith! We’re happy Joy was able to answer everything clearly and make the process a positive experience."
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Kasey Kist

May 1, 2026

5  out of  5
rating by Kasey Kist
"I’m in the market for a new vehicle so I text Dawn on a Friday afternoon. Although she was off for the day she logged in and provided me a quote within minutes. No matter time of day Dawn and Scott are there for you."
We responded:
"That kind of responsiveness is exactly what we want people to experience. Thank you, Kasey, for the kind words about Dawn and Scott. We’re glad we could help with your new vehicle quote."
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Gary Carlson

May 1, 2026

5  out of  5
rating by Gary Carlson
"Dawn was very thorough and knowledgeable and answered my questions with great detail. Dawn is always extremely helpful, patient and kind. When I speak highly of State Farm it is due to Dawns professionalism."
We responded:
"Thank you, Gary! We’re glad Dawn’s professionalism, patience, and attention to detail stood out to you, and we truly appreciate your trust."
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April Flint

April 30, 2026

5  out of  5
rating by April Flint
"Dawn Mackey is great. Willing to always share her vast knowledge and expertise. Thank you!"
We responded:
"We’re grateful for your feedback, April. It means a lot to hear Dawn’s expertise and helpful approach made your experience a great one."
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Fox 16

April 23, 2026

5  out of  5
rating by Fox 16
"Dawn Mackey was extremely helpful! She answered all my questions and took the time to explain everything clearly, making sure I fully understood!!!"
We responded:
"Thank you for the great review! We’re happy to hear Dawn took the time to walk through everything with you and make sure all your questions were answered. We appreciate your support."
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Nick McDonald

April 22, 2026

5  out of  5
rating by Nick McDonald
"Shannon was great! She made the process of getting started with State Farm smooth and seamless. Thank you!"
We responded:
"Nick, we really appreciate the review. It’s great to hear Shannon made the process easy and helped get everything off to a smooth start."
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Steve Gowen

April 14, 2026

5  out of  5
rating by Steve Gowen
"Shannon was great to work with. She answered all my questions and cleared up all my issues I had. You can tell she enjoys her job and is a very pleasant person to talk with. We need more insurance representatives like Shannon when dealing with insurance policies to have better understanding of your coverages."
We responded:
"Steve, thank you for the great review! We’re happy to hear Shannon made the process easier to understand and took the time to work through your questions with you. We really appreciate your support."
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Amber Lund

April 7, 2026

5  out of  5
rating by Amber Lund
"Joy was such a pleasure to work with and made the process extremely easy! Thank you so much Joy!"
We responded:
"Thank you, Amber! We're delighted that Joy could provide you with excellent service and make the process seamless. We appreciate your trust and look forward to serving you again!"
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Jim Zimmerman

April 3, 2026

5  out of  5
rating by Jim Zimmerman
"Dawn and the Crew at Scott Smith State Farm are responsive, communicate well and truly care whether it is a claim, or just reviewing coverages and deductible options... Top Shelf"
We responded:
"Jim, thank you so much! It means a lot to hear that Dawn and our team have been responsive, helpful, and easy to work with. We appreciate your trust and your support."
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Nancy Russell

March 30, 2026

5  out of  5
rating by Nancy Russell
"Helpful with timely responses."
We responded:
"Nancy, we really appreciate the review. It means a lot to know our team was able to help and get back to you promptly."
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Oscar De Leon

March 25, 2026

5  out of  5
rating by Oscar De Leon
"Shopping for home owners insurance was quick and simple. Joy was very knowledgeable and broke down every detail making it easy to understand."
We responded:
"Oscar, thank you for the kind words. We’re glad Joy was able to make the process simple and easy to understand. We appreciate you trusting us with your home insurance."
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ma sho

March 23, 2026

5  out of  5
rating by ma sho
"I am so happy and appreciative! Dawn was so sweet and goes beyond to help me! Instead of making my stressful moments worst, she made it easy. She explained things to where I understand. She listen to my concerns.
Thank you so much, Dawn!!! You are so sweet and kind. 🤍"
We responded:
"Thank you so much for sharing this. Dawn will be glad to hear your kind words. We’re happy she was able to make things easier and take the time to walk you through everything clearly."
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Mike Robinson

March 23, 2026

5  out of  5
rating by Mike Robinson
"Great service...even called back after hours."
We responded:
"Mike, thank you for the kind words. We’re glad we could be there for you, even after hours when it mattered. We appreciate your trust in our team."
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Roddy Baze

March 19, 2026

5  out of  5
rating by Roddy Baze
"I've dealt with Joy Holloway at State Farm for many years, back when Hollis had his SF agency. She is always friendly, helpful and professional. The best!"
We responded:
"Thank you for the wonderful review, Roddy! We're thrilled that Joy Holloway continues to provide you with the friendly, professional service you've come to expect over the years. Long-term relationships like yours are what make what we do so rewarding. Thank you for your continued trust"
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Rachael Duncan

March 9, 2026

5  out of  5
rating by Rachael Duncan
"Scott Smith and his team continue to provide AMAZING service! They are responsive, always provide excellent customer service and give unbiased advice and opinions. The coverage is top tier! We have been clients for many years and are very pleased!"
We responded:
"Thank you so much for the kind words, Rachael and for being a longtime client. We truly appreciate the trust you’ve placed in our team over the years and are grateful for the opportunity to continue serving you."
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Laurie Jacobson

February 21, 2026

5  out of  5
rating by Laurie Jacobson
"Love Scott's office ❤️! Scott is the best agent ever. If you haven't talked to his team, you should! You're missing out."
We responded:
"Laurie, thank you so much for the kind words. We’re grateful for your trust and support. It means a lot to hear that you feel so strongly about our team and the service we provide."